Most Pathetic service and empty promises for the second time.
<p>I had lost my phone on the 9th of June 2016, i made a claim the nextday and i was later told the insurance claim was approved on the 29th of June. I was told to hold for a consultant and even up to this day nothing has been resolved, I lodged a complaint on Hello Peter and the consulant called me stating they will mail me the reference number so i may collect my device, I am still waiting up to this day. This is the most horrific service i have ever received and the most painful thing is they debit money from my account for a phone that is locked up somewhere in their offices. IS SOMEONE GOING TO ASSIST ME?????????????????? I am sick opf this **** service </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********