IR
Ian R
1 reviews | Active since Nov 2010
11 Sept 2019, 08:18
Most pathetic service AGAIN
You pay for a bundle but MTN does not enable the bundle. Then you log a call and for 12 days the response to follow up is that the responsible department has not responded to the call. No escalation, no contacting the relevant department, no ability to speak to a supervisor. They should just close up shop
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Ian R's updateReviewer Update
12 Sept 2019, 06:21Well Alice you have just confirmed my complaint. Your response is the same as the call centre and no one takes accountability for getting the issue resolved. By the way the *135*6*1# option only gives options for roaming, rica, pre-paid (that does not respond), portability and sim swap. Suggest you get your cue cards updated.
IR
Ian R's update12 Sept 2019, 06:21
Reviewer Update
Well Alice you have just confirmed my complaint. Your response is the same as the call centre and no one takes accountability for getting the issue resolved. By the way the *135*6*1# option only gives options for roaming, rica, pre-paid (that does not respond), portability and sim swap. Suggest you get your cue cards updated.