MOST PATHETIC CUSTOMER SERVICE WITH EMPTY PROMISES

My cell phone went in for repairs @ MTN 2 weeks ago, Since Monday IK have been given the run around from their customer service agents, sayin that my phone is in Quality assurance testing for the next 48 hours, This has long passed & every day since then Im being told the same thing after holding on the line for +/- 45min to an hour, nobody from MTN is calling me with updates, Im calling them daily to get a run around.

This is the WORST customer service I have ever experienced.

MTN please replace my phone if you cannot repair it cos this is why we pay insurance, Its not ethical to give a client a turn around time that you cannot meet.