MOST PATHETIC CUSTOMER SERVICE AGENTS EVER ENCOUNTED!!!!

I have to say MTN has to be the most pathetic service when it comes to customer service in the industry or actually as a whole. I had called on the 04.01.2024 with my query and it has not been solved to date which is now the 12.01.2024.... I have made a total of 7 calls altogether, spoken to 7 different agents who are all there just to receive a pay check in my opinion as none of them were actuality helpful in resolving my issues.... I had asked to speak to a supervisor 3 times and was placed on hold only to havre the call cut after about an hour of being on hold... A few of the names of the pathetic customer service agents are as follows : Kgomotso Modisaotsile, his supervisor who I held on for for an hour and then she cut the call on me, I'm not sure what her name is but she kept promising a few minutes but never took the call; Liyema Mpono who requested my dfocuments to upload... They were never uploaded which delayed my query and which I only found out after waiting 48 hours and calling back; Gladwin Pila who was arrogant and rude and his supervisor Tandiwe who promised to call me back within 30 minutes to assist it's been another 48 hours later and still no call. The system sucks as when I call back requesting to speak to the agent that ended my call I am told it's not possible to transfer me to a specific agent. These agents use this to end calls and not resolve issues knowing they are not held accountable. PLEASE FIX YOUR SYSTEM AND SOMEONE PLEASE CALL ME TO RESOLVE MY 8 DAY LONG QUERY WHICH I WAS TOLD WOULD BE RESOLVED IN 48 TO 72 HOURS!!!