Most pathetic company to enter a contract with

Most pathetic service provider been trying to find out what my subscriptions will be when my contract expires on 11 Feb 2024 but not agent can answer what the billing will be. This has been going on from January. Then finally an agent confirms that because mtn no longer offer the old package your subscription will remain the same on a month to month basis. Have all reference numbers and agents name that i spoke to. Then spoke to Sandra the supervisor also spoke to Melinda a team leader and Lucretia Abraham all promised to listen to all calls made from January and will provide feedback up to this day no feedback has been provided but my account has been debited for much morw without anyone informing me of the new premiums.