Most pathetic client service on the planet

I bought MTN shares so when I was contacted by Mobile Plus by telephone and offered a new Iphone I took the offer to have a firsthand shareholder experience. The after sale service is non existing. I comp**** to all the requirements in terms of proof of address and ID.The phone was delivered a week ago and despite numerous emails to MTN customer care and mobile plus my phone has not been Fica'd. I am shocked by the total total absence of service. I even spoke to customer care staff at mobile plus and despite them knowing about it they have done nothing in 7 days to activate my sim