1 reviews | Active since Dec 2015
MOST PATHETHIC SERVICE PROVIDER EVER!!!
MTN messes up a credit that they are supposed to have passed- they block my number. I must pay an enormous bill with an accumulating subscription of R900 per month or they will not unblock my account.<br> I repeatedly call them they say they are going to get a damn supervisor to speak to me as they have handed me over ( affecting my clean credit record) put you on hold forever and then cut you off- IS THIS HOW YOU TREAT CUSTOMERS AND VALUE YOUR BUSINESS MTN???? especially in the though economic conditions we are facing- MTN CLEARLY DOESN\T HAVE ANY CUSTOMER VALUE NOR BUSINESS ETHIC AND ARE THE WORST CELLULAR PROVIDER EVER- GET PROPER STAFF WHO ARE CAPABLE AND CAN PERFPORM NOT GHOST SUPERVISORS WHO STILL HAVE NOT CALLED BACK!!! and get this YOU CAN'T CONT THEIR LEGAL TEAM TO GET PUT OF YOUR CONTRACT or SETTLE if HANDED OVER>>>I HAVE TRIED SO MANY TIMES, UTTER WASTE OF TIME AND MONEY AND DAMAGE TO MY CREDIT REPUTATION. MTN YOU ARE THE WORST SERVICE PROVIDER IN THE HISTORY OF TIME!!! "
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to our Legal Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to our Legal Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
