1 reviews | Active since Dec 2012
Most likely a futile complaint on deaf ears
Good Morning,<br> <br> I'm writing this out of complete frustration with the absolute useless service provider we all know and love... MTN. I'm uncertain where to start on my long list of complaints..but here we go:<br> <br> * The MTN queries section is useless... I lodged a large amount of queries and received NO feedback. To be fair, they did respond in an obscure little message on the bottom of my query. However to get to this you have to smell that mtn responded, open the query, and to your little surprise not receive any useful help.<br> <br> * Thank you for Disabling my voice mail... If I am not mistaken, This is a service I PAY for. One day, this function just stopped working on my phone? If this is not restored... I might just consider the Consumer protection board.<br> <br> * I will NOT go into any MTN branch to sort this out... I am the CUSTOMER.You are the SUPPLIER.. I believe it is time that YOU start rendering a little thing we call SERVICE.<br> <br> *Lastly I have tried your customer support center 13 times this morning, each time getting a dropped call after some time listening to annoying music. So I end my complaint with the little fact... MTN is so useless you even get dropped calls to their helpline
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have just called your number to test if your voicemail was working. I dialled *** and left a voicemail message and all seems to be in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have just called your number to test if your voicemail was working. I dialled *** and left a voicemail message and all seems to be in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***