most *********** customer care Mtn South Africa

I was due for an Upgrade so I waited till Black Friday, Samsung A80 was on the deals with 5000 mtn to Mtn minutes. I upgrade and got all my date etc except the 5000 mtn to mtn minutes as advertised. after dealing with customer care I was told they will send it off to a department as it must be activated, up until date after numerous calls, messages and emails nothing has been as I feel deceived and mislead by mtn as they advertise contract deals but do not give what is advertised yet I have to pay the bill every month, Please re think before you do any business with Mtn as they are out there to deceive consumers with False advertising. Got great Service in the Store where I upgraded with the best staff but MTN head office customer care staff are *********** and cannot deal with customer queries and have excuses all the time, will surely cancel this contract. contract was upgraded on the 29 November already and a month has passed without this being activated.