Most *********** company ever.

This is my public message to MTN: Hi MTN South Africa 29 days. It's been 29 days since we first set foot in an MTN branch to do a simple sim swap and upgrade a contract. Couldn't sim swap or upgrade, because MTN messed up something major on their side. Can't access a number that's been in use for 17+ years. 10 branch visits. We've had 10 branch visits (4 different branches) in the past 29 days. Countless follow-up calls and emails. (Now we're adding a public forum to the list, as a last resort) What’s that amount of time and effort gotten us? Zilch. 0 solutions. 0 timelines. 0 answers. 0 explanations. (Okay, wait, we didn't get nothing in return for our effort, we did get increased levels of frustration, and a general feeling of despondence.) To quote, well, basically everyone we’ve had to deal with at these MTN branches “we’re waiting for feedback from head office”. Please indulge me - does your head office actually exist? Does anyone work there? Why can’t you sort out your mess - is it a lack of care, or a lack of competence? I am beyond frustrated and beyond tired. MTN is currently not providing a service to its client. MTN is currently *****ing money from their client, and instead of rushing to sort that *******ity out, just throwing their hands up in the air (like they just don't care). Do you know the worst part about all this? You’re one of the major institutions in South Africa. You have the resources to train and uplift your branch employees (Why does head office have to sort out everything? Some of your employees actually want to help, but you’re keeping their hands tied?! Please note, only some though, I've dealt with some horribly rude employees as well) MTN, in this country, you can actually make a difference if you try. But to do that you need to take accountability for your actions. To do that you need to give a hoot. MTN doesn’t. I wish I could just give up and walk away, conserve my energy and use my time more wisely… but I’m not going to go away. You are *****ing from us. You are keeping us disconnected. I'm not going to sit down and shut up, and let your lack of service continue. MTN is a mess! Your head office only has 1 star reviews (no really, go check them out on google) Where are your leaders? Is there ANYONE in MTN who can take accountability, and sort out the mess you made? It seems not. No leaders, only people who get paychecks. So sick of the lack of respect you have for your customers. I would honestly rather deal with load shedding than with MTN.