PC
Peta C
1 reviews | Active since Mar 2014
27 Apr 2015, 11:02
Most expensive network in the world
1) Reloaded with R30.00 airtime and made one short duration call lasting .10 ? and funds are exhausted, unable to contact MTN by mail due to E Mail address not reflected on Web page, phoning the MTN help desk does not help either!<br> <br> 2) Continues junk E Mail messages send to my phone from MTN, unable to stop this service!!!
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Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 10:45Hello GatvolinGauteng,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply07 May 2015, 10:45
Official
Hello GatvolinGauteng,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica