1 reviews | Active since Sept 2012
MOST DISGUSTING TELEPHONE MANNERS BY MTN!
I just received a call from MTN about a Huwawei promotion running. Firstly, coming from a customer service background, you should ask me if I have a minute to speak to you and also introduce yourself. THAT DID NOT HAPPEN. Secondly, I was nice enough to say no thank you, I already have a contract with you. To which this WOMAN answered by hanging up the phone on me. I am DISGUSTED with the lack of respect you show your loyal customers (10 years +) and I actually feel like cancelling my contract RIGHT NOW!
What right do you have to treat people like this????
I EXPECT a telephonic apology from this woman immediately... you can find out on your side who she was and trust me, I have no issue taking my business to VODACOM!!!! She could not even pronounce the name of the cellphone properly!!! If you are going to call me to sell me anything, at least know your product for goodness sake!!!
VERY UNHAPPY CUSTOMER
I do not understand why your response is private. It shows your customers that you have something to hide. Secondly, your response came more than a week later, I also have no missed calls or emails that would prove that you tried to contact me. This shows that you are too busy to take care of my complaint. Most companies have a 24 hour turn around period. Maybe try that... It makes your customers feel valued. Based on your other complaints, seems I am not the only one.
Sorry but this experience left a bitter taste in my mouth and it is still lingering...
I will not be an MTN customer for long...
I do not understand why your response is private. It shows your customers that you have something to hide. Secondly, your response came more than a week later, I also have no missed calls or emails that would prove that you tried to contact me. This shows that you are too busy to take care of my complaint. Most companies have a 24 hour turn around period. Maybe try that... It makes your customers feel valued. Based on your other complaints, seems I am not the only one.
Sorry but this experience left a bitter taste in my mouth and it is still lingering...
I will not be an MTN customer for long...