MOST DISGUSTING SERVICE EVER RECEIVED!!!

I opened a contract for a iphone6 s in December 2015 at Zevenwacht mall but was not able to get the phone and asked if it could be transfered to canal walk as i would go and collect the phone(Outside MTN store in canal walk).Was advised by the Zevenwacht manager Louise that i must have insurance as it was advised over the phone due to the fact of the phone is R15 000.I was advised to speak to Toufeeq but as he was not able he assit at the time and dealt with some female she nevr provided her name never said a word gave me the phone without signing anything.Paid more attention to her nails then delivering good customer service.I asked her about insurance she said yes i asked her about the cap on the internet she confirmed yes.unfortunately the phone got ****** a few days thereafter i tried claiming from insurance only to know that it was never made active and due to the lack of service i cant claim a phone i just had for 3 days.This issue has being going on since December and being advised numerous times this will be addressesd as confirmed by sales agent Alicia(Zevenwacht mall) that is not my fault and will be looked into.I think this is beyond a joke and WANT THIS ADDRESSED!!!