LS
Lauleata S
1 reviews | Active since Feb 2015
22 Mar 2016, 22:36
Most disgusting service
I waited 1mont before they collected my phone whereas it was said it will take 2 weeks to repair however I am still awaiting as its been a month I've been waiting. The audacity to tell me they dont have loan/curtisy phone as well.To top it off you hold the line for an hour and no answer on Insurance side. The Mtn shop at PdC belville is also of no use as they tell me that they also hold the line that long. How can they not get hold of people within their company. Can someone please advise when my phone will be returned as I'm paying every month for something I do not have in my possesion. If not then I will have to take further action as advised.
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 09:25Hello lsalie,
We are truly sorry for the breakdown in service and for the delay with the matter.
We've had a look on your account and see that your claim was approved on the 8th on March 2016. We now requested our Insurance Department's management team to check the status of the repair with our Insurance Repair Centre (Smartphone Plus).
We are sorry that a loan device was not available. The repair centre could possibly have loaned out all of the devices available (same model).
We will be able to compensate you for the delay of the repair. We will finalise the compensation as soon as the device is repaired and returned to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delay with the matter.
We've had a look on your account and see that your claim was approved on the 8th on March 2016. We now requested our Insurance Department's management team to check the status of the repair with our Insurance Repair Centre (Smartphone Plus).
We are sorry that a loan device was not available. The repair centre could possibly have loaned out all of the devices available (same model).
We will be able to compensate you for the delay of the repair. We will finalise the compensation as soon as the device is repaired and returned to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 09:25
Official
Hello lsalie,
We are truly sorry for the breakdown in service and for the delay with the matter.
We've had a look on your account and see that your claim was approved on the 8th on March 2016. We now requested our Insurance Department's management team to check the status of the repair with our Insurance Repair Centre (Smartphone Plus).
We are sorry that a loan device was not available. The repair centre could possibly have loaned out all of the devices available (same model).
We will be able to compensate you for the delay of the repair. We will finalise the compensation as soon as the device is repaired and returned to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delay with the matter.
We've had a look on your account and see that your claim was approved on the 8th on March 2016. We now requested our Insurance Department's management team to check the status of the repair with our Insurance Repair Centre (Smartphone Plus).
We are sorry that a loan device was not available. The repair centre could possibly have loaned out all of the devices available (same model).
We will be able to compensate you for the delay of the repair. We will finalise the compensation as soon as the device is repaired and returned to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,