MOST DISGUSTING RESPONSE FROM A CALL CENTRE

Good day<br> <br> We own a bbm and inocrrectly activated the R 19 package instead of the ususal R 59 package. As a result whatsapp and Internet / email refuse to work.<br> <br> After holding on in the impossible call centre - I was told \ Sorry the incorrect package was activated\" and we must now wait for the entire next month for it to activate again. An entire MONTH! - are you serious?<br> <br> This is UNACCEPTABLE - surely something more should be done to rectify this basic matter. We do not mind paying - just URGENTLY need the Whatsapp access.<br> <br> Please ge a competant manager to call me with reasonable options, in this day and age - a technology company can tell a customer to wait for a month, is nothing short of DISGUSTING.<br> <br> Regards,<br> Kovini<br> <br> "