Most disgusting client service

MTN insurance department is the worse ever division. They are quick to debit your account and charge access money but giving me a run around. I've submitted a claim in July then they fail to respond timeously instead misleading SMS's the “courier got lost so whose address is registered on your systems MTN???? “Our technicians are busy, your device is repaired and back on route to you”. I am still waiting for the device that was repaired. The joke of the year I got a call the phone cannot be repaired so what device was on route since 14th AUGUST? I've paid R150 access then the consultant with her robotic attitude advise me to pay another R150 because they are sending me a new device. So MTN please tell we why are you not giving proper feedback, no follow-ups, you are misleading your clients with messages that no one knows who has sent it shocking!!!!! I requested a written response but no you called me instead to annoy me with your stupid apologies. I've sent messages via Facebook Messenger added your complaints department got an automated message I will be contacted with 48 hours here is the reference no *** Is this treating your long-standing client's fairly? Great network but do something about your pathetic technical department as well train your staff members how to deal with complaints. You've asked me to select a new device but not giving me full details of the product and features and all of a sudden I will not be charged another R150. I want answers why did I pay R150 and then you wanted me to pay another R150 for who or for what? I still want to know why the misleading SMS “your device is repaired and on route? I explained that I needed full details on the extra charges as I have not received my latest statement. You have been debiting my account every month for insurance and the inconvenience caused by your incompetence that resulted in me having to buy a new phone. Modjadji Patricia Mashau please do not call me answer my questions on the email in full don't send me incomplete responses go back to all my correspondence and then reply with a proper response. I am sick of your apologies because that's all you can do. You are the most irritating person to deal with not adhering to my request ref 104654