Most Disappointing Service

<p>I am so tired of explaining this story to 20 different people at the call centres, their managers and 2 franchise stores.</p> <p>After numerous calls, this issue is still going on.</p> <p> </p> <p>I spoke to a lady by the name of Ayanda or Siyanda at your department.</p> <p>She saw one payment for July reflected and then asked me to do the payment for April (R495) again because you guys could not reconcile the money sitting in a miscellaneous account.</p> <p>Which I did immediately for R500.</p> <p>I have also been to Absa and they said that April is too far back to trace a payment made at the ATM.</p> <p> </p> <p>At that time if a consultant came back to me saying that you could not find the payment, the bank could have retrieved the records.</p> <p>Added to this I did a 2nd payment for this month and this was emailed to you guys.</p> <p> </p> <p>I went back to the branch to find out that you guys are now saying that my account for the 5th or 6 months is in arrears…..that is such a load of ****</p> <p> </p> <p>I went to Capitec and obtained a back statement reflecting the payments.</p> <p>2 payments were done in May for both May and June. These were done on the 04/05/2016 and 28/05/2016.</p> <p>Payment was done on the 14/07 for July and a further payment on the 27/07/2016 for the payment that you guys claim you did not receive.</p> <p> </p> <p>I cannot believe the inefficiency to link a payment using a Cell no and my name as a reference, a date and place of payment was also given to the consultant at that time. I now paid twice for March</p> <p> </p> <p>Siyanda/ Ayanda promised me that once the payment for the March instalment was made, she would connect my line on the same day (that was done on 27/07/2016)</p> <p>To date my line is disconnected????... 3 weeks later</p> <p> </p> <p>Why was I not advise that you require further proof of payment at that stage????</p> <p> </p> <p>I produced back statements with proof of payment on the 08/08/2016. 2 days ago…..why is my line still not connected.</p> <p> </p> <p>The back statement was sent through to a lady by the name of Sam at legal from the East Rand Branch.</p> <p> </p> <p>What more do you guys want ?????</p> <p> </p> <p>This is pathetic client service. It is really sad that your treat your client in this fashion, no wonder the internet is full of complaints about the service you offer.</p> <p> </p> <p>Please escalate this to a Manager!!!</p>