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AB
Angelique B

1 reviews | Active since Nov 2016

08 Dec 2018, 17:54

Most ******* service provider!

This is the 3rd time that I am complaining about airtime going missing. I’m just not getting any feedback from you. I will now lay a complaint with the ombudsman as I have had enough. I can not keep buying airtime for you to *****. I would like to cancel all accounts with you even before the 24months are over as you are ****** *******. I will need a proper reply AND REFUND!

0
Replies (4)
MTN South Africa
MTN South Africa's reply11 Dec 2018, 07:49
Official
Good day Angelique

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.


Please bear with us while we investigate the matter. We will revert to you.


Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa
MTN South Africa's reply11 Dec 2018, 11:05
Official
Good day Angelique

Thank you for your post.

Please note I tried to contact you, but there was no response. I will try again later.

Warm regards,Mazwi ZumaComplaints Analyst
AB
Angelique B's update11 Dec 2018, 11:28
Reviewer Update
Good day Mazwi It is quite impossible for me to answer my phone during office hours. Can you maybe email me?
MTN South Africa
MTN South Africa's reply11 Dec 2018, 15:31
Official
Good day Angelique

Please note as per our e-mail conversation, all usage is normal and counted for. 

Warm regards,Mazwi ZumaComplaints Analyst