KM
Kea M

1 reviews | Active since Jan 2017

02 Oct 2017, 09:12

Mosa from MTN Wonderpark, worst person you could have got to serve your customers - if you value them that is!

Being due for an upgrade, I visited the store. She was on the phone on what seemed to be a personal call when she called me to the counter. She asked me if I know what I want and I told her, but had some questions I want to ask in order to get some clarity. I asked the first question, she answered it very rudely, and when I wanted to ask follow up questions, kept asking the staff the same question, throwing her hands all over the place while at it. I asked her nicely to not be impatient with me, and she gain, with terrible attitude threw the answer to my first question in my face. I then proceeded to ask to be served by someone else - Cheryl, who God bless her soul, was very kind and explained everything I needed to know. Mind you, Mosa, had even been wrong in her rude response to my follow up question. This Mosa, was also extremely rude to the customer following behind me in the queue, and left the other customers in the store speechless when she walked out on a customer who was asking a question. That lady ended up leaving without having received the help she needed. Her service gave the impression that she could be the kind of person who would spit in customer's food had she been working in the food service industry. She is not the kind of person you would want representing your brand if you at all value it and your customers.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2017, 20:57
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to wonderpark Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka
Complaints Management Team