JB
Jesse B

1 reviews | Active since Mar 2012

02 May 2017, 16:04

More Trouble Network

<p>WOW where to start? MTN are at it again... nothing but shoddy service and empty promises! The absolute pits when it comes to any customer service and the know how of the supposed consultants? I know 5 year old's that have more knowledge than the clueless staff!</p> <p> </p> <p>Every single month, I have my MTN numbers suspended because they supposedly never recieve my payments and then anytime after the 3rd my lines just magically start working again. Its ludacris! EVERY SINGLE MONTH IT IS THE SAME STORY OVER & OVER AGAIN!!! Where do I as the customer who utilizes my cellphone for work purposes have the time to wait in a que every month to be told the same sorry story of "sorry sir we cant help You because our systems are down" just like the network! Then trying to get my lines reactivated again is like waiting for snow in summer!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 May 2017, 22:31
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have noted that the suspensions have been lifted on 2017-05-02. Please also take note that the account payment type is cash, to avoid suspension please make sure that the outstanding balance on the account is settled within 21 days from the invoice date the 20th day of every month.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9

Best regards,