VR
Vic R
1 reviews | Active since Jan 2015
14 Apr 2016, 09:57
More than a year now that I am unable to resolve
This is the fourth request to hellopeter as MTN is not responding by person [Email Removed] This can not continue! Can you please elevate to a more senior level?
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MTN South Africa's replyOfficial
19 Apr 2016, 12:31Hello Vic Raison,
Thank you for you post
Kindly note that as per our record, the prepaid migration request from you was not for both numbers on the account, the only request was for the number which is 082****059 . The 2nd number 082****994 remained active and usage was generated from the number hence you were still getting billed for the number as migration request was never received from you concerning the number.
The number 082****994 was finally migrated on the 2016-01-08 as a result of the billing query logged by you wanting to know the reasons why MTN was still billing you where-else you were under the impression that both numbers had been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for you post
Kindly note that as per our record, the prepaid migration request from you was not for both numbers on the account, the only request was for the number which is 082****059 . The 2nd number 082****994 remained active and usage was generated from the number hence you were still getting billed for the number as migration request was never received from you concerning the number.
The number 082****994 was finally migrated on the 2016-01-08 as a result of the billing query logged by you wanting to know the reasons why MTN was still billing you where-else you were under the impression that both numbers had been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Apr 2016, 12:31
Official
Hello Vic Raison,
Thank you for you post
Kindly note that as per our record, the prepaid migration request from you was not for both numbers on the account, the only request was for the number which is 082****059 . The 2nd number 082****994 remained active and usage was generated from the number hence you were still getting billed for the number as migration request was never received from you concerning the number.
The number 082****994 was finally migrated on the 2016-01-08 as a result of the billing query logged by you wanting to know the reasons why MTN was still billing you where-else you were under the impression that both numbers had been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for you post
Kindly note that as per our record, the prepaid migration request from you was not for both numbers on the account, the only request was for the number which is 082****059 . The 2nd number 082****994 remained active and usage was generated from the number hence you were still getting billed for the number as migration request was never received from you concerning the number.
The number 082****994 was finally migrated on the 2016-01-08 as a result of the billing query logged by you wanting to know the reasons why MTN was still billing you where-else you were under the impression that both numbers had been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***