1 reviews | Active since Jul 2012
MORE THAN A YEAR AND NO RESPONSE
My daughter had a uncapped data line through MTN. Whilst I was at work the data line just stopped working one day and she went in to see MTN. The person at the Kolonnade told her that they no longer offered that package and coerced her into taking something else. I went with her that weekend to the Kolonnade in Zambezi Junction and after a long conversation, was told that Kolonnade **** to her and that they should never have cancelled the contract she had. This was never resolved. Over and above this, MTN took a double payment off her account. We have logged a call on customer care since the beginning of time and they still have not resolved it. We have been in to the Kolonnade and still nothing. We have phoned and still nothing. In November the contract came to an end and we told them we will not be renewing any MTN contracts and moved over to Cell C and we are extremely happy at Cell C. Now we told them to send us a final bill less the double deposit and interest. We cancelled the debit order but every month, they are sneaky enough to try and get the bill through on a different reference. Dates of our communication with MTN are available on request with reference
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note from the activation date for cell number *** this package has been on an open MTN 200 package. This line has been billed for extra calls and data usage after the free allocation on the monthly bases has been used up. The charges are valid.
Cell *** was on uncapped data package, then the upgrade has been done 13-8-2015 to the 2GB Top Up package. No extra charges has been added on this line since the upgrade time. This need to be resolved with the store.
The debit orders has returned unpaid and this is the reason for the double payments. The account was higher due to the extra data and call charges for line ***.
The debit order has been cancelled, however payments for *** is required until the contract expires this line only expires 2016-07-18. Cell *** has been cancelled.
The account balance is R 1,390.26, please make payment.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note from the activation date for cell number *** this package has been on an open MTN 200 package. This line has been billed for extra calls and data usage after the free allocation on the monthly bases has been used up. The charges are valid.
Cell *** was on uncapped data package, then the upgrade has been done 13-8-2015 to the 2GB Top Up package. No extra charges has been added on this line since the upgrade time. This need to be resolved with the store.
The debit orders has returned unpaid and this is the reason for the double payments. The account was higher due to the extra data and call charges for line ***.
The debit order has been cancelled, however payments for *** is required until the contract expires this line only expires 2016-07-18. Cell *** has been cancelled.
The account balance is R 1,390.26, please make payment.
Kind Regards,
Alice van der Merwe
***