More than a week and no response...

For more than a week I have been struggling to get MTN to manually activate my SMS roaming. I originally contacted customer support and told them that I had forgotten to do so before I left South Africa (totally my fault). I told them I cannot do banking as I am unable to obtain the sms OTPs. They responded and said they can activate it manually and requested some verification details (Name, ID, adress, PIN, that kind of thing). I provided it, sincerely thanked them and asked to be notified when the activation happens. That was a week ago and I have heard nothing from them. I have contacted them twice since then and nobody has responded. I received a support ticket with my original query yet nobody seems to be attending to it or any further queries.<br> <br> Useless. I have been with MTN for almost 15 years now and am still treated carelessly, but I am definitely changing network when I get back from Europe since I have had countless problems with their lack of service over the years. The only department that works is their sales people on the shop floor that sucker you into renewing your contract. That won't happen again.<br> <br> Ticket Number: #***7<br> <br> Respond. That is what I pay for.<br>