PH
Peter H

1 reviews | Active since Nov 2013

06 Oct 2015, 09:45

more than a month and still not resolved

This time please READ this complaint, and don't just give me a random answer and say you have resolved it, like my other complaint<br> I am still waiting for resolution. <br> Can I cancel my contract since MTN is unable to answer me let alone resolve my problem? I have logged the problem on hellopeter but you didn't read the complaint and just passed it on without the correct info. Then I logged a call that the call centre linked to someone else's cell. I have tried to e-mail [Email Removed] - no one replies!!!! I have been told countless times that someone will contact me within 24 hrs - no-one ever does. The latest ref is *** which I was told I would not have to repeat my complaint/problem and that this would be now escalated. It is now over week - no one has contacted me. <br> I want to cancel ALL my contracts - I will assume that if you don't answer me within 24 hrs to resolve the problem that I can cancel my contracts due to MTN unable or unwilling to help. And that you will release me from all my contracts without paying anything further.

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2015, 15:46
Official
Hello peterhupston,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, kindly note that the number that ends with 0197 which is the one that incurred data charges is on a Broadband 5 GB and a usage limit can not be activated unless the number is on a MY-Choice 5GB and we will activate a usage limit.

Best regards
Mantoa
REQ:***