More than 72 Hours without the network - Can't make or receive calls

Item: MTN South Africa
Rating: 1
Author: Sakhile D

NB: I'm posting this massage for the second time because yesterday I post it privately but no one bother to attend my issue. Please note that I did follow your(MTN) below instruction as per your feedback on Wednesday (I did this twice) : Kindly note that we tried calling , please call 135 and choose any of the 4 options , this will prompt you to select a query and an option to speak to a service champion. But I was never given the option to speak to the service champion. It's said because i'm using this numbers for my business. Your urgent response will be highly appreciated. [Today I was in Johannesburg the network was fine, I was able to make & receive calls at the same time but now i'm back home in Orange Farm but still I can't make calls or received them, its more that 72 hours now with out the network, its seems like now one is bothering to attend my query.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

08 Oct 2018, 13:53

Good day Sakhile,

Thank you for bringing this to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

As per our telephonic investigation i will give you call later in the day when you're at home to check for the reception.

Warm Regards

Mazwi Zuma

Complaints Analyst

MTN South Africa's reply08 Oct 2018, 13:53

Official

Good day Sakhile,

Thank you for bringing this to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

As per our telephonic investigation i will give you call later in the day when you're at home to check for the reception.

Warm Regards

Mazwi Zuma

Complaints Analyst

Sakhile D's updateReviewer Update

09 Oct 2018, 10:02

Hi Mazwi, After our conversation yesterday when I got home I didn't experience the issue of not having network. From yesterday I did manage to make & received calls, even now I'm getting calls. Thank you very much for your help.

Sakhile D's update09 Oct 2018, 10:02

Reviewer Update

MTN South Africa's replyOfficial

09 Oct 2018, 10:22

Good day Sakhile,

Thank you for your feedback. As per our telephonic conversation, the matter has been resolved.

Warm Regards,

Mazwi Zuma

Complaints Analyst

MTN South Africa's reply09 Oct 2018, 10:22

Official

Good day Sakhile,

Thank you for your feedback. As per our telephonic conversation, the matter has been resolved.

Warm Regards,

Mazwi Zuma

Complaints Analyst