more than 3 months waiting for response

On 3rd July 2015 I submitted an insurance claim to MTN SP Insurance for my damaged mobile. To date I have logged 3 followup emails, each time answered by a generic automated service saying it takes up to 5 business days for a response, as well as calling the call centre ***) at least 30 times (it has not been working the entire time). I have spoken to 3 people on the 808 call centre and they are in no way able to assist as its not their department, they simply try connect me to the insurance department, which doesn't work.<br> <br> Today marks 53 BUSINESS DAYS that nobody at MTN knows what is going on!<br> <br> How you expect to keep your customers loyal with service like this is beyond my understanding.<br> <br> Sincerely<br> A disgruntled customer whose patience is wearing terribly thin