More than 2 months and still waiting for my phone!

On the 16th December 2014 I e-mailed through the claim form to MTN Insurance with regards to my cell-phone that got liquid damaged (***). I was told it would take 2-3 weeks as it during the holiday period. On the 6th January 2015 I phoned MTN Insurance and spoke to Patrick (***) and was told that I could expect an e-mail within the next few days with details of the claim as well as the excess and banking details to pay the excess, once the excess was paid and proof of payment sent to MTN Insurance, I could expect my phone within 3-5 working days. On the 2nd February 2015 I phoned MTN Insurance to see what was going on as I still had not heard or received anything. I was told that it would be followed up and on the 4th February I received an e-mail to say my claim had been approved and I must pay the excess and send through proof of payment which I did on the 5th February 2015 (***). On the 16th February 2015 I called MTN Insurance once again (Ref ***) to see when my phone would be ready and was told that I would be receiving a new phone but they did not have stock and could not give me a date when they will have stock. I am still waiting!!!