SG
Sharin G

1 reviews | Active since Nov 2012

26 Aug 2015, 09:16

more than 10 years for MTN to wake up

I used to work for Multichoice 10 or 15 years ago. The managers were given mtn cell phones. I work for myself as a attorney for nearly 10 years, every time I've got a problem with mtn or phone them O sorry mam you are a corporate client. I changed or try to changed it for nearly 0 years every time if I go for a upgrade. Same story today. I was given a number *** to phone and try to changed it again. Quest what the number you've dialled is not available<br> <br> A debit order for 5445 wen of my account, The first time in all these years and I use my phone for the same applications every month. Now I must wait for 21 day's for clarity.<br> <br> Good Bye MTN hallo Cell-C

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2015, 13:43
Official
Hello SGrove,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***