JH
John H

1 reviews | Active since Dec 2015

20 Jan 2016, 12:09

More *****ing from MTN

This report is in relation to my original complaint about MTN and one which they supposedly sorted out. This complaint was dated December 2015 at 17:44 on which MTN responded. This is my response to them.<br> <br> Good day Ayanda,<br> <br> The irony here is that to this day, 20-01-2016, MTN is still taking money from my account even though I owe NOTHING. I've put a stop order against MTN for the contract amount, yet you guys are making sure you deduct either more money or less money in order for the stop order to be ineffective. I call this blatant theft. What would you call it as your previous reply assures that MTN has sorted this out ans do not wish to see unhappy customers.<br> <br> This is blatant th3ft sir.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jan 2016, 15:19
Official
Hello JohnRobertvh1,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that both numbers on account A*** have been permanently deactivated as of 16/10/2015 and a credit of R235.99 was processed on the 21/12/2015 for late cancellation. There will no longer be any other amount deducted for this account.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***