More reports and No Actions Taken

You can go and look at all the reference numbers I have already been given. Since the 2nd of Nov 2015, the retention department has still not done anything regarding my query and that I have not had any handsets as this was returned by us to the Mtn Store in Key West. But still every month you keep on billing me, and the incorrect amount I might add. I have been more than patient but you have been no help. I have paid my daughters' account at the end of Dec 2015 and yet you went ahead and blocked her phone. This is also in breach of contract. I will now not be paying any of these cellular accounts and will hand this over to my attorney.