More Leis From MTN.......
More leis from MTN. On Thursday 19th July 2018 at 08:13 I received the following SMS. " Yello, Please note that we are in the process of reactivating your services. Kindly allow 2 to 24 hours for reactivation. Kind Regards, MTN SA." 24 hours has come and gone. How to you continue business with such a company. It is impossible. I just want MTN to call it quits and cancel my account with them. I'm so over the empty promises and leis. I thought Willem Loots will sort it out as promised well I recon everyone at MTN is the same bunch of ****** and lairs.
MTN cancel my contract please. I really can not continue like this anymore. I will rather go to another service provider.
Regards
Dear Pieter,
Thank you for your patience you have displayed during this regrettable situation.
Please see feedback below, the account has been rectified.
ICASA Complaint Escalated to Licensee - GAU2381/18 ICASA:***
Good day
Compliant refers to the invoice dated 2018-01-20 ; customer was billed for the bundles 2 x 60 GB ; 1 x 50 GB and 1 x 20GB loaded via self-service platform. As per record customer was only provisioned the 20GB data.
Billing ticket was logged and credit processed for data bundles not provisioned (2 x 60 GB ; 1 x 50 GB) - total credit processed on the 2018-03-02 was R6655.15 incl vat.
We also note customer has been billed for the 60GB for the invoices 2018-02-20 to 2018-05-20. They were only provisioned for the month of February , further credit will be processed for March , April and May invoices = R7239.00. Credit Reference ***
Total payable by customer R1329.77 ; the account will be up to date.
Cancellation :
*** is due to expire on 2020-05-01 ; this line also has a mobile unit included. In order to cancel the contract customer will be charged early termination charges.
We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Pieter,
Thank you for your patience you have displayed during this regrettable situation.
Please see feedback below, the account has been rectified.
ICASA Complaint Escalated to Licensee - GAU2381/18 ICASA:***
Good day
Compliant refers to the invoice dated 2018-01-20 ; customer was billed for the bundles 2 x 60 GB ; 1 x 50 GB and 1 x 20GB loaded via self-service platform. As per record customer was only provisioned the 20GB data.
Billing ticket was logged and credit processed for data bundles not provisioned (2 x 60 GB ; 1 x 50 GB) - total credit processed on the 2018-03-02 was R6655.15 incl vat.
We also note customer has been billed for the 60GB for the invoices 2018-02-20 to 2018-05-20. They were only provisioned for the month of February , further credit will be processed for March , April and May invoices = R7239.00. Credit Reference ***
Total payable by customer R1329.77 ; the account will be up to date.
Cancellation :
*** is due to expire on 2020-05-01 ; this line also has a mobile unit included. In order to cancel the contract customer will be charged early termination charges.
We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,