1 reviews | Active since Feb 2013
months of struggle to get a contract sorted
I have upgraded in May 2015 and since then MTN are billing me double and even triple my contract fee which I have signed for.<br> My contract had to be R650 a month but now I'm billed from a R1000 and more.<br> Every time i have to hear no usage limit have been set I have spoken to so many people that have set a usage limit and still the problem wasn't fixed.<br> I have reported this problem how many times on Hello Peter as well and not even a answer back.<br> I refuse to pay a Cent more than R650 Cause I have signed for a usage limit the day when I upgraded.<br> I'm thinking of getting this contract cancelled because I'm not the one in the wrong MTN is the one in the wrong.<br> My phone gets suspended every month and then it's hours even days of fighting to get my phone unsuspended. <br> Why am I paying MTN to have to have this struggle?<br> I have done all I could and still MTN can't fix this problem. I mean this is getting on my nerves now.<br> MTN 808 call center operators are so rude you can't even get a word in. they don't give you time to speak and the consultants at the shops can't help you as well . The computers are always of line or they have to get back to you and never get back. <br> PLEASE GET THIS SORTED
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the packages are correct as they are both on a Top Up option. according to our records, we did not receive payment for the February 2015 invoice at that time, as well as no payment received for the April 2015 invoice. Please note that the current outstanding balance is R451.99 which is due at the end of September 2015.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the packages are correct as they are both on a Top Up option. according to our records, we did not receive payment for the February 2015 invoice at that time, as well as no payment received for the April 2015 invoice. Please note that the current outstanding balance is R451.99 which is due at the end of September 2015.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
