Months of frustration of MTN pathetic service to cancel an already cancelled contract

Good day

Follow up once again

I responded and again your team ignore and don't reply nor read my complaint

Please can someone call me on *** asap

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: "***" <***>, "Customer Care" <***>, "***" <***>, "***" <***> Sent: Wed, Mar 17, 2021 at 12:18 pm Subject: Re: Fw: Fw: ^_MTN^_ Account Final Payment Reminder: *******8776 [#***] Good day

You are not reading your emails

I called in and gave notice verbally per my description and references provided

You have not bothered to check your file before asking me to prove I emailed you

My contract ended in November and was migrated to prepaid

Check your call recordings

Attached is the sms that your team sent me as well

Sent from Yahoo Mail on Android

On Wed, Mar 17, 2021 at 11:21 am, Customer Care <***> wrote: Good day Sir/Madam,

Thank you for emailing Customer Care,

Please note we do apologize for the delayed response and for inconvenience caused. Can you kindly send us the email that was sent to our cancellation team in October. So, we can log a query with our billing team for urgent assistance.

Kind Regards, Siyabonga Ngwenya MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 03/08/2021 11:17 AM To: ***; ***; ***; *** Cc: *** Subject: Re: Fw: Fw: ^_MTN^_ Account Final Payment Reminder: *******8776 [#***]

Good day

I have lost my patience with you and your team now

For weeks I have been e-mailed and following up and today you send the follow messages via email saying it's a final letter for demand

I want you to call me or actually do some work as you are useless

How many times must I repeat myself

I have cancelled this contract and yet you still debit me

You send me demands

Your system is continuing to send me this

I want a statement and confirmed letter of closure and apologies

Sent from Yahoo Mail on Android

On Tue, Mar 2, 2021 at 6:10 pm, Customer Care <***> wrote: Good day Yasin,

Thank you for emailing Customer Care.

Apologies for the delayed response and for any inconvenience caused.

Kindly be advised that a service request has been opened with the billing team for assistance with the billing on the account, SR # *** feedback will be communicated once resolved.

Should you require any assistance kindly do not hesitate to send us an email and we will gladly assist.

We thank you for your continued support.

Kind Regards, Musa Nzolo Customer Services MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 02/24/2021 05:50 AM To: ***; ***; *** Subject: Re: Fw: Fw: MTN Account Final Payment Reminder: *******8776 [#***]

Good day

It's been a further week

I reached out for your management to call me to give me an explanation why I was being billed for an ACC I haf given notice on in October

I had called your customer desks and retention desks and still despite multiple references and confirmations

Nothing was done as I was being billed up until Feb when contract ended November

It's pathetic I must email your team when you should take all info sent, escalate to your retentions and explain the issue

I want a letter of apology, confirmation of a nil balance owing and that the account and line is no longer on contract

Thanks

Sent from Yahoo Mail on Android

On Wed, Feb 24, 2021 at 12:45 am, Customer Care <***> wrote: Good day Yasin,

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes to improve on our Service levels.

Kindly note that you can email our Retentions department on ***.

We trust that you find the above in order.

Kind Regards, Takalani Tshivhase MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 17 Feb 2021 07:38 AM To: ***; *** Subject: Fw: Fw: MTN Account Final Payment Reminder: *******8776 [#***]

Pathetic service and response

Your uncaring attitude is displayed

I have a name and nor sir or madam

You use a automatic reply and take a week to say you escalated

I want results not your excuses

I called your idiots of staff and refuse to call again

You ignore my request for a manager to call me and I asked for my call recordings as I am tired

Today I am going to on Twitter and all platforms and lambast you

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "Customer Care" <***> To: "***" <***> Sent: Wed, Feb 17, 2021 at 7:17 am Subject: Re: Fw: MTN Account Final Payment Reminder: *******8776 [#***] Good day Sir/Madam,

Thank you for your email.

Please accept our apologies for the delayed response and any inconvenience incurred. Kindly be advised that this query has been escalated to the Cancellations department and they will contact you for feedback. You may also call 135 from an MTN sim or 083135 (from a landline or non-MTN sim) and select Option 4 from the voice menu to be transferred to the cancellations department. They are available on Mondays to Fridays between 08h00 and 17h00.

We trust that you find the above in order and we look forward to being of service to you in future.

Kind Regards, Gladys Nakedi MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 11 Feb 2021 06:52 PM To: *** Cc: *** Subject: Fw: MTN Account Final Payment Reminder: *******8776

Good evening

The below is an outrage to say the least is an outrage

Due to your *********** and inefficiency you send me this

I had given notice to cancel the contract in October 2020

Check your records

I followed up in November December and in Jan each time when you debited my bank acc without authorisation

I called in Jan and again the cancellation team had to cancel a contract which was meant to end in November

Your staff are useless and I will sue you if you affect my credit profile

I want your senior manager to call me ASAP and check your billing and cancellation teams

My ID number is ***

Mogamat yasin deljion

I have had referred this time and time again to your retentions team and told it's cancelled and you keep billing me

Either you have idiots working for you who cannot understand a simple request

I will publish this on social media for you to take my complaints seriously as I have had enough

I have spent hours calling in and I want you to provide me with the recordings of each of my calls since October 2020

Don't give me it's not my department etc

I have had enough of this stupidity and being chased up for funds I do not owe

I gave my bank instructions to stop payments as I owe you nothing

I want a letter of explanation and apologies as I cannot afford for a silly item like this to impact me

Call me ASAP

Yasin Deljion

***

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: "***" <***> Sent: Wed, Feb 10, 2021 at 9:02 am Subject: MTN Account Final Payment Reminder: *******8776

Yello Mr Deljion Yasin Mogamat Your account number: *******8776 Payment due on:

Please urgently make your MTN payment of R1322 this month.

We need to receive it by to ensure you’re connected to all of your MTN services.

We've attached a letter with a detailed breakdown of the outstanding amount and your payment options. If you've already made payment, thank you, please disregard this email.

Choose from one of these easy ways to pay:

MTN app Download the app and pay your bill in the account section. Call us Contact our call centre on 135 (free from MTN numbers) to set up a debit order. MTN store Speak to an agent at your nearest store to set up a debit order or arrange payment in person. You can also settle your account by making a payment into one of our bank accounts:

ABSA Account number: *** Branch Code: 632005

FNB Account number: *** Branch Code: 250655

Standard Bank Account number: *** Branch Code: 51001

Please use your account number as your reference.

Regards, MTN team

This is an automated email, so please don't reply to it. If you need help, email ***

Customer Care Enquiries Telephone: (+27) 083-135 Cellphone: 135 (free from MTN numbers) Email: *** MTN standard Terms and Conditions apply and can be viewed at MTN.co.za. E&OE.

© 2019 MOBILE TELEPHONE NETWORKS (PTY) LTD. All rights reserved. Reg. No.: *** | MTN (PTY) LTD is an authorised Financial Service Provider underwritten by Guardrisk Insurance Company. FSP license number: 44774 | VAT Reg. No.: *** “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: "***" <***>, "***" <***>, "***" <***>, "Customer Care" <***>, "***" <***>, "Maloase Mavis Radebe [ MTN South Africa ]" <***>, "Shane Van Der Walt [ MTN South Africa ]" <***>, "MTN" <***>, "MTN" <***>, "MTN" <***> Sent: Tue, Mar 16, 2021 at 7:33 pm Subject: Re: MTN Account Final Payment Reminder: *******8776 Good day

This is concerning that 9th day in a row with no response

I have raised requests for senior manager to call

To extract call recordings from October but to date nothing has been done

As a shareholder and owner of a number of MTN shares its very disappointing to see how you treat clients and ignore their pleas for help

I have published the findings of your poor service and still no effort to even respond or attend to my complain Weeks later from your last response and yet to see any action

Yet your system emails me today with bills per attached to state I owe funds when my contract ended in November 2020

I have sent you proof your system SMSes confirming this

My ID number is *** to open the attached statement and invoice sent earlier

How do I get hold of someone to actually assist

Sent from Yahoo Mail on Android

On Mon, Mar 15, 2021 at 5:49 pm, *** <***> wrote: Good day

My 8th day in a row with no response or any acknowledgement

My complaint logged and yet nil feedback or follow up

I have called emailed and begged for assistance with not an iota of care from your desk

What is going on

Sent from Yahoo Mail on Android

On Sun, Mar 14, 2021 at 1:24 pm, *** <***> wrote: Good day

7th day without response

Please what is the sense of these mailboxes

You guys don't even acknowledge your clients

I have logged two hello Peter review and that too goes ignored

Sent from Yahoo Mail on Android

On Sat, Mar 13, 2021 at 11:18 am, *** <***> wrote: Good day

It's the 6th follow up email without response from any of your so called client mail boxes

Is this acceptable that you don't even respond to an esclated matter

I have called and emailed and nothing is being done to resolve my issue

Sent from Yahoo Mail on Android

On Fri, Mar 12, 2021 at 6:35 pm, *** <***> wrote: Good evening

Still awaiting response

5th day in a row without acknowledgement.

What is going on that emails go unresponded?

This is pathetic

Sent from Yahoo Mail on Android

On Thu, Mar 11, 2021 at 6:15 pm, *** <***> wrote: Good day

4th email trail after the weeks ones go ignored

Mr Motsa it is very disappointing to see that a leader is no better than his staff

Your departments have boxes for what,

How is a client supposed to reach you or have a complaint addressed as I continue to await even an acknowledgement

Sent from Yahoo Mail on Android

On Wed, Mar 10, 2021 at 7:21 pm, *** <***> wrote:

Sent from Yahoo Mail on Android

On Tue, Mar 9, 2021 at 4:40 pm, *** <***> wrote: Good day

I have had no response yet again or even at least acknowledgement

I tried to call your customer desk from my MTN SIM and been on hold for last 35 minutes

I have asked to speak to a senior manager and explained my situation and yet your consultants say they cannot help and transfer to the next department

I now wait for the retention team to take my call as I am told there are no references to my client file

Having given all my references per attached im told I still cannot be helped and my request to a senior manager is continuing to be ignored

I'm told I owe MTN for a debit order in Jan 2021

Why would I owe you any money when your system cancelled the contract at due date

I asked the agent to connect to someone senior who I can be assisted with my complaint

So who do I turn too

Please help me understand as your team are so quick to close my case today as closed yet no one helped at all

Are you fooling yourself?

Since you guys love messing clients around and make them chase you for assistance

Reference for today which was closed *** at 15:32

Will someone please look into my issue and stop messing me about

Sent from Yahoo Mail on Android

On Mon, Mar 8, 2021 at 9:44 pm, *** <***> wrote: Good evening Mr Motsa

I trust you are well during these challenging times

I wish to write to you as I hope my email will then receive some sort of attention of resolution as it has been a nightmare since November 2020 to end a simple data contract and have your departments carry out simple tasks repeated

I have called numerous times ,emails and follow ups and your MTN SA team are just pathetic

Each time Im met with inefficiency and poor service which makes me glad I left MTN after many years of loyal customer business

I know this isn't your fault but really accountability and responsibility needs to be imbedded into your staff and management

You cannot ignore a clients plea over and over and then what's your excuses

I continue to receive threatening emails for mistakes and statements which your billing team cannot do correct or respond to me with adequate feedback

I ask that you give this the serious attention it deserves or I will share this on social media as then only do major corporations like yourself take a client serious when they have been pushed to beyond the point of patience

A frustrated client who has lost all hope

Yasin Deljion

***

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: "***" <***>, "***" <***>, "Customer Care" <***> Sent: Mon, Mar 8, 2021 at 6:54 pm Subject: Fw: MTN Account Final Payment Reminder: *******8776 Good day

I have lost my patience with you and your team now

You guys are ***********

You close off references

Don't resolve the complaint

Take forever to even respond and this is every week

Who the **** must I call to do their job and resolve my issue once and for all !!

For weeks I have been e-mailed and following up and today you send the follow messages via email saying it's a final letter for demand

You guys don't see the seriousness in your pathetic service

I am now going to copy all transcript and send on hello Peter and all related social media before you idiots do something about it cause every week you escalated and nothing gets done

I want you to call me or actually do some work as you are useless

How many times must I repeat myself

I have cancelled this contract and yet you still debit me

You send me demands

Your system is continuing to send me this

I want a statement and confirmed letter of closure and apologies

Sent from Yahoo Mail on Android

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: "***" <***> Sent: Mon, Mar 8, 2021 at 10:01 am Subject: MTN Account Final Payment Reminder: *******8776

Yello Mr Deljion Yasin Mogamat Your account number: *******8776 Payment due on:

Please urgently make your MTN payment of R1333.5 this month.

We need to receive it by to ensure you’re connected to all of your MTN services.

We've attached a letter with a detailed breakdown of the outstanding amount and your payment options. If you've already made payment, thank you, please disregard this email.

Choose from one of these easy ways to pay:

MTN app Download the app and pay your bill in the account section. Call us Contact our call centre on 135 (free from MTN numbers) to set up a debit order. MTN store Speak to an agent at your nearest store to set up a debit order or arrange payment in person. You can also settle your account by making a payment into one of our bank accounts:

ABSA Account number: *** Branch Code: 632005

FNB Account number: *** Branch Code: 250655

Standard Bank Account number: *** Branch Code: 51001

Please use your account number as your reference.

Regards, MTN team

This is an automated email, so please don't reply to it. If you need help, email ***

Customer Care Enquiries Telephone: (+27) 083-135 Cellphone: 135 (free from MTN numbers) Email: *** MTN standard Terms and Conditions apply and can be viewed at MTN.co.za. E&OE.

© 2019 MOBILE TELEPHONE NETWORKS (PTY) LTD. All rights reserved. Reg. No.: *** | MTN (PTY) LTD is an authorised Financial Service Provider underwritten by Guardrisk Insurance Company. FSP license number: 44774 | VAT Reg. No.: ***