Months now trying to cancel my contract

<p>I have been trying for a few months now to try and cancel my contract.</p> <p>I have a mail directly to retentions, an eppix reference number to previously escalated matters and yet MTN cannot seem to be able to cancel my contract.</p> <p>I have been phoned twice, guraanteed it would be canceled, and here I am, still paying for a phone that has been paid of ages ago.</p> <p> </p> <p>How can I rid myself of this parasite?</p> <p>MTN this is a dispicable way to treat your customers. Something needs to be done ASAP.</p>