GM
Gina M
1 reviews | Active since Oct 2013
14 Sept 2017, 13:41
Months behind
On 10 August 2017 I visited the ODN store and app**** for an upgrade. The catalogue for Aug had an excellent deal Samsung Galaxy S8 with Galaxy Tab ... which I wanted to upgrade to.
Today is 14 September and the phone is in stock but not the tablet. Last year Nov I took out a second contract and also had to wait very long for the phone to arrive only to be told that the warehouse is moving. The staff at the branch are very helpful but I can only assume also at their wits end as I when I asked when the tablet would be in store, I was told: "the warehouse is busy moving". Are you STILL moving?? A crate from Japan doesn't even take a month? So how come it has to take over a month to get stock from your warehouse?
On your "support Page" it says "WORLDS AHEAD". You might be worlds ahead with technology but to get stock to your client / customer, which is CUSTOMER SERVICE, you sure are months behind.
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MTN South Africa's replyOfficial
15 Sept 2017, 12:50Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply15 Sept 2017, 12:50
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,