BO
Belia O
1 reviews | Active since Oct 2015
02 Nov 2015, 11:17
Months and still nothing!
R5000 taken off account. R1000 the following two months. Usually R119. Been to MTN shop in Watercrest KZN with nothing. Contacted Hello Peter once before and got an email saying I must go to a website to chat to someone. It didn't take me to a \chat"and I couldn't find it anywhere. Made contact with MTN on Facebook. A few messages asking for some details and documents"
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 11:59Hello Belia Oh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the Billing department requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the Billing department requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Nov 2015, 11:59
Official
Hello Belia Oh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the Billing department requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the Billing department requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***