1 reviews | Active since Aug 2009
Months and still no proper response.
I have a 5GB internet data contract with MTN and get charged R279 pm. I then got a bill for almost R1,200 in March, then another for almost R1,000 and then another for R338. I queried why my bill had increased so much, particularly as I have the Night Data deal for extra 5GB pm.<br> <br> Almost 50 days later, I was then told I used 24GB in March, 10.2GB in April and 4.4GB in May respectively, hence my increased bill. When I asked them for a breakdown of how they came to this, I got no response and am still waiting. How could I be charged extra when they told me I used less than what I pay for in the 3rd month? That is either pure incompetence or *******, maybe both.<br> <br> I write this in the hope that someone might finally be able to answer my questions properly. If not, I am going to request they cancel my contract.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of our billing division for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of our billing division for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
