LM
Lutendo M
1 reviews | Active since Dec 2015
02 Dec 2015, 10:31
Monthly subscriptions
I have a monthly subscription with MTN for 500 MB. the data is loaded around the 21 of each month. on the 21 Nov 15, i got my subscription. i switch off data bundles while not in use. On the 22 Nov 15, i switched on the handset and within 2min the data was off. I reported it to mtn customer care the same day.<br> <br> I did follow up and was told pending investigation i will be given 500 MB which will expire in two days. The issues will be solved within 5 working days. Five days passed and MB expired and still not communication from MTN.<br> <br> On the 2 Dec 15. I inquired and was told its with data department i should call them and data department send me back to customer care, customer care said its being investigated by other department and they are not sure as to when can the issues be resolved.<br> <br> Please i need my monthly data subscription back. I need to use the handset.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Dec 2015, 13:56Hello LFMathavha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated that the 500MB bundle and 500MB Night Express bundle were both depleted by the 2015-11-22. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated that the 500MB bundle and 500MB Night Express bundle were both depleted by the 2015-11-22. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Dec 2015, 13:56
Official
Hello LFMathavha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated that the 500MB bundle and 500MB Night Express bundle were both depleted by the 2015-11-22. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated that the 500MB bundle and 500MB Night Express bundle were both depleted by the 2015-11-22. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,