1 reviews | Active since Feb 2013
Monthly invoices and itemized billing issues
<p>My statement cut off is on the 14th of each month. Last month I battled to get the TAX invoice for April and after a long battle it was eventually emailed to me.</p> <p>This month again but a different issue. I received the tax invoice and the itemized bulling is for 2 days only and I need the one from 15 April to 14 May. I phoned in a dosen or more times and the reference number is ***. When I logged the call it was said that it will take up to 48 hours. The next time it was 5 days. This morning the "system" was not able to open and I was told to phone back later.</p> <p>I am so tired of having to phone, why can't I be phoned back seeing that it is your system that is not responding.</p> <p>All I need is my itemized billing from 14 of April to 13 May 2016 that's easy.</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address has been updated on all the levels and email function delivery reflect on the account.
Kindly take note that the itemised billing will be from 13-3-2016 to 14-3-2016 for the April invoice and for the May month the billing will be from 13-4-2016 to 13-5-2016.
The itemized billing from requested "14 of April to 13 May 2016" will reflect on the May billing. We have requested for the itemized billing once received we will forward this to you.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The email address has been updated on all the levels and email function delivery reflect on the account.
Kindly take note that the itemised billing will be from 13-3-2016 to 14-3-2016 for the April invoice and for the May month the billing will be from 13-4-2016 to 13-5-2016.
The itemized billing from requested "14 of April to 13 May 2016" will reflect on the May billing. We have requested for the itemized billing once received we will forward this to you.
Kind Regards,
Alice van der Merwe
REQ:***
Still nothting!!
Still nothting!!
I called in to MTN this morning and the lady said to me the itemized billing is available and emailed me the same information (just 1 page) Call ***.
This is unacceptable!! :-(
I called in to MTN this morning and the lady said to me the itemized billing is available and emailed me the same information (just 1 page) Call ***.
This is unacceptable!! :-(
Another day later and no response!!
Another day later and no response!!
I have had no response from your last reply on the 2nd!!
I have had no response from your last reply on the 2nd!!
I have just received the same INCORRECT itemised billing. I still need the one from 14 April to 13 May!!!!!!!!!!
I have just received the same INCORRECT itemised billing. I still need the one from 14 April to 13 May!!!!!!!!!!
I have to date have had no feedback!!
I have to date have had no feedback!!
Have decided to go to the Ombudsman now.
Have decided to go to the Ombudsman now.