1 reviews | Active since Jul 2016
Monthly instalment increased
I have a monthly data contract with MTN, R199 for 5GB. The monthly fee has suddenly increased from R199 to R299 - out of the blue and without my agreement. Since I signed a contract for R199/month, surely this can't be lawful?
And, once again, MTN's customer service channels are of absolutely no use.
Good day Brendan
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records, the instalment has increased because you had exhausted your data and started generating an out of bundle cost. This has been the case for the past 3 invoices were your out of bundle charge has been R87.72
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Brendan
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records, the instalment has increased because you had exhausted your data and started generating an out of bundle cost. This has been the case for the past 3 invoices were your out of bundle charge has been R87.72
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,