RG
Rina G
1 reviews | Active since Mar 2015
18 Mar 2015, 11:37
Monthly fee differs from Contract signed
I've been trying for months now to sort this issue out with my monthly subscription being incorrect.<br> The upgrade contract I've signed on 17 July 2014 states the following:<br> \New Contract Monthly Subscription Fee: R249.00"<br> But I am getting billed R269 every month !!<br> The Lynnwood Manor branch can't sort this out and keeps on taking my details to phone me back"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2015, 15:34Hello rautenra,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R269.00 per month. Would you please forward us a copy of your contract that states R249.00 so that we can investigate and update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R269.00 per month. Would you please forward us a copy of your contract that states R249.00 so that we can investigate and update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2015, 15:34
Official
Hello rautenra,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R269.00 per month. Would you please forward us a copy of your contract that states R249.00 so that we can investigate and update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R269.00 per month. Would you please forward us a copy of your contract that states R249.00 so that we can investigate and update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,