Monthly Costs
So for the past couple of months I have been receiving call charges on my contract. Every month I carry over money and data on my contract. When I call 808 the explanations I receive are truly pathetic or they cant give me a valid explanation. As my contract it up for renewal, I have now decided its time to terminate my contract with MTN after many years.
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MTN South Africa's replyOfficial
15 Mar 2018, 09:32Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that when checked on call charges under your number for the months billed. Amounts that reflect show that theses charges are billed 2 days prior to receiving you normal monthly allocation of which this would be correct on our side.
Please advise when minutes have been carried over for an investigation to be done to validate usage. The below mail address has been supp**** for your response to assist urgently.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's reply15 Mar 2018, 09:32
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that when checked on call charges under your number for the months billed. Amounts that reflect show that theses charges are billed 2 days prior to receiving you normal monthly allocation of which this would be correct on our side.
Please advise when minutes have been carried over for an investigation to be done to validate usage. The below mail address has been supp**** for your response to assist urgently.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's replyOfficial
15 Mar 2018, 09:36Best regards,
MTN South Africa's reply15 Mar 2018, 09:36
Official
Best regards,