Monthly contracted data bundle disappeared

Item: MTN South Africa
Rating: 2
Author: Sharon D

I have been asking MTN to please check the account for number *** on my account. The monthly 200 mb is not activated on this number for a number of months now. As a result, I am being billed for data that should be inclusive of my package each month. I asked them to let me know why I am not credited with the monthly data bundle as contracted. On MTN active my queries gets \Reallocated to group 'MTN Active Support Hub' never to hear from them again. I have called and e-mailed and went in-store

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Feb 2015, 13:59

Hello sdamon,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply23 Feb 2015, 13:59

Official

Best regards,

Monthly contracted data bundle disappeared

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