FE
Ferzanah E
1 reviews | Active since Nov 2011
30 May 2015, 10:56
Monthly Contract billing changed from R69 to R79
This morning i receive an sms that R104 has been deducted from my account, but this cannot be correct as i have a R69 topup contract with mtn so i go check my invoices, I see on May invoice that the amount for April is R104 and May has a bill of R79. I try to check my April Invoice, conveniently the invoice for april was not attached to the email sent to me. Since when has it become practice to just increase the contractual billing amount during a contract? and without prior notification?
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MTN South Africa's replyOfficial
05 Jun 2015, 11:26Hello Ferzanah,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Please be advised MTN has increased its Data and subscription rates.
Your Subscription rate was R87.72 now R96.49, DATA Bundle was R25.44 now R30.70.
All MTN's Prepaid Customers on the PayPerSecond Priceplan will be impacted by the new Base Data Rate Change on the priceplan. The new Base Data Rate is R0.99 VAT included sent end of March.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Please be advised MTN has increased its Data and subscription rates.
Your Subscription rate was R87.72 now R96.49, DATA Bundle was R25.44 now R30.70.
All MTN's Prepaid Customers on the PayPerSecond Priceplan will be impacted by the new Base Data Rate Change on the priceplan. The new Base Data Rate is R0.99 VAT included sent end of March.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply05 Jun 2015, 11:26
Official
Hello Ferzanah,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Please be advised MTN has increased its Data and subscription rates.
Your Subscription rate was R87.72 now R96.49, DATA Bundle was R25.44 now R30.70.
All MTN's Prepaid Customers on the PayPerSecond Priceplan will be impacted by the new Base Data Rate Change on the priceplan. The new Base Data Rate is R0.99 VAT included sent end of March.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Please be advised MTN has increased its Data and subscription rates.
Your Subscription rate was R87.72 now R96.49, DATA Bundle was R25.44 now R30.70.
All MTN's Prepaid Customers on the PayPerSecond Priceplan will be impacted by the new Base Data Rate Change on the priceplan. The new Base Data Rate is R0.99 VAT included sent end of March.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***