DS
Daniel S
1 reviews | Active since Feb 2013
09 Sept 2015, 15:11
Monthly billing issues
Miss. JPD Oberholzer, a pensioner have monthly issues with her MTN account whereby she is notified that her account is in arrears and her phone is suspended. She then have to make calls, and visit the shopping centre to forward the proof that her account is NOT in arrears before her phone is activated again. Just to wait until the next month before the same story is repeated. Her cell number in ***.<br> She does not have the money to keep on submitting proof of payment as MTN does not have the knowledge or ability to sort out this mess once and for all. Who can assist us in this matter.
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MTN South Africa's replyOfficial
11 Sept 2015, 14:10Hello Danielschoeman,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payments have been updated. When making payments, the contract cellphone number or Account number needs to be used as a reference number in order for the payment to be allocated to the account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payments have been updated. When making payments, the contract cellphone number or Account number needs to be used as a reference number in order for the payment to be allocated to the account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 14:10
Official
Hello Danielschoeman,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payments have been updated. When making payments, the contract cellphone number or Account number needs to be used as a reference number in order for the payment to be allocated to the account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the payments have been updated. When making payments, the contract cellphone number or Account number needs to be used as a reference number in order for the payment to be allocated to the account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,