Month to Month Router, return hassle

MTN suger coated their month to month router deals, saying cancel anytime... Lies. I spoke to 3 different agents at the contact centre and a manager. All I heard was **** from different people.

Do they not have product knowledge, are they not trained properly to attend to customers query's correctly. I first spoke to someone instore who confirmed that I can cancel this package by calling the contact centre. I called today and got transferred to different departments, then the 1 agent I spoke to advised that I need to pay the R332.50 from last month, then cancellation can be processed, so even if I take it in store, I have to pay first, which I understood. So I asked about my next debit order which is on the 4th, and she confirmed that I will not get debited as long as I pay the balance and process the cancellation. I asked if I made payment by calling the billing department and arrange to make payment through the link, and call back for cancellation, will it be processed... And I did advise her that it's month to month... Lady agreed.

A plan was made and I payed the outstanding balance because I do not want this deal anymore as I have another.

The 3rd lady advised that I cannot cancel with them as it's not a 24/36 month contract, I have to return it instore first and get an IMS number, then call the call centre and they can process the cancellation. Why was I not advised of this from the start....

I asked for management... Siyanda from Durban MTN retentions was put through, I spoke to him and apar from putting me on hold to verify "things"... When I asked for the complaints department to log a case, he put me through.... WRONGFULLY! to the contract department, at which the lady confirmed there is no complaints department.

How *********** can you be to put me through wrongfully when it doesn't exist. He could have just given me the email address.

Please MTN, train your staff and managers. Because now I have to go back instore, get this reference number and call your *********** staff again, hoping they processes my cancellation, and by some miracle that I don't get debited or have any negative charges on my name.

Because that's what I was advised.