Month to month MTN FLTE

Hello

I took out the above contract with MTN, I did my contract at Mall of Africa and was helped by Robyn. First month I hustled to pay online because I couldn’t pay with the reference number or phone number, I had to go to the store, until I gave in for debit order. My WIFI has not been working for the past 3 weeks as a result I’m loosing business because the TOWER is always down for some reason. I am literally paying for something I’m not even using that’s what I told the gentleman from Network Coverage. Everytime I called the Network coverage they told me that the TOWER was down. They advise I must check with them this week, to my surprise when I call they told me that my WIFI is suspended for non payment and they debited on my account. I tried calling 135 which was not even helpful, it keeps on saying that “they have high volume of calls and can’t take calls at the moment”. I had to drive from Mpumalanga to your stores, so that I can get clarity. The lady who assisted me told me that the person who helped us with getting the contract was supposed to tell us that we must pay the monthly fee upfront, she only told me about the R150 sim fee. Never mentioned that I must pay in advance, the service MTN is giving customer sucks. I’ve a loyal customer for years even swap my Cell C number to MTN. This is not the service I’m expecting to receive, for me to drive all the way from Mpumalanga just to get help, I don’t even know why are you guys saying we must call the 135 number? My time and money was wasted, and I lost business because of your *********** staff. I don’t know if you don’t train your staff in hand with new products?

In closing I’m really disappointed with your customer service, if I had to rate you. You will definitely receive a minus ➖ rating from me.