Month-to-Month Contract Nightmare

If I could give negative rating I would. Since the 18th of May 2021 this has been a nightmare, numerous calls, visits to branch and open tickets and EVERY month is a nightmare to get my data. I pay every month and still by this time I have no data - which is supposed to be loaded on the first. They take debit orders even though I pay instore, cancellation of debit order was too difficult for the staff to do too until the one lady in the store got it right.... eventually... Today is the 16th, no data again - no refund.... Constantly offline, I don't understand how a big company like MTN doesn't have systems in place to assist their clients?! How can a simple thing like making sure that data is loaded correctly NOT HAPPEN? Refund my R389. I DON'T EVER WANT TO DEAL WITH MTN IN MY LIFE AGAIN!!!!! This is absolutely unacceptable!