Month to month a consumer lie a pnd deception

I have installed a MTN Fibre to the home line at a rental property in the beginning of 2017. Because its a rental I chose the month to month option, which meant I had to pay for the installation and buy a router from them. I was provided with detail to use the MTN app. I decided to move in September, and cancelled my service on the app the first week of September. Please note, the App doesn't differentiate between cancelation options, just to stop the service. My Monthly renewal date is 21st of each month. As confirmed by the App and the latest email from them. The contract end date is stated as Feb 2017. So yes its month to month. I have since been charged fully for the next month renewal and the monies collected from my bank account.

Here us the run around mtn is giving me. I didnt cancel the full service, just my bundle. (They charged me anyway so how does that work?) Since told they will cancel the service but only from 28 October. Now been told that cancellation wasnt process I need to email a new cancellation kation request to them and it will carry a new 30 day cancellation period. Oh, and suddenly nothing was cancelled not even my bundle. Appartly there is no such function on the app.

Best of all, the app clearly now states that I have no subscription, so nothing talk to each other.

And they are giving me the run around as no one can get to phone me as per my request to the call centre, recorded by them on 28 September.

Month to month? More like we've got you and we'll make it as difficult as possible to get out.

Poor call center people need to deal with a business with bad business practices.