Month to finalise Contract application

I went to MTN Liberty Life branch to apply for a cellphone contract, the cons there advised me that it take 2 to 48 hour for the application to be finalised. My application was captured however the system blocked me as my Id number had a ***** alert. I explained to them that i was once a victim of identity ***** and they gave a number to call. I called the number provided and i was given a letter stating exactly what had happened to my Id number. I was also advised that i need to tell the people at MTN to refer my application to either their finance or forensics department as they will be able to do the checks. I went back the very same day on the 10/02/2015 with all documents & the cons there advised me that she will try and get hold of the forensics department. A week went by and i heard nothing from them. Went back to enquire and was advised that i need to bring the documents again of which i did. The consultant scanned and advised me that she will send to head office. I kept on going there ever 2nd or 3rd day to enquire on my application and everytime am told that the matter is escalated. Went back yesterday 05/03/2015 and was told that the cons who assisted me is on leave .